Austroads Publications Online


Frequently Asked Questions

Contents

Online Shopping Information
Payment Options
Delivery Options

Online Shopping Information

How can I find the publication I need?

Our electronic publications facility provides you with several ways to find the right publication to meet your needs:

  1. Search - search in the top right of each screen. This will allow you to type in a key word, publications title, author, or publication number to find what you are looking for.
  2. Browse by Subject Area – pick a selection from the subject list to browse all publications in that category.

What products can I obtain online?

All Austroads publications can be downloaded for no charge in Adobe Acrobat PDF format.

To access most publications you will need to set up an account on the site. There is no charge for the account and no need to include payment details.

A limited number of publications can be purchased in hardcopy.


What is the shopping cart and how does it work?

The shopping cart holds all the hardcopies that you are ordering. You can add or delete products from the shopping cart until you decide to finalise your order. Once at the checkout, you can change quantities, remove publications, or go back to search for and add new ones.


How do I put publications into the shopping cart?

Only publications provided in hard copy can be purchased. All other publications are freely available in PDF.

When you have found the hard copy publication you want, click the ‘Buy Hardcopy’ button to place it in your shopping cart.

To order more than one copy, change the quantity in your shopping cart and click on the 'Update totals' button.


How do I update the shopping cart if I make any changes?

Each time you add or delete a publication, change the quantity ordered, you will need to press the Update button. At any time up until you finalise your order, you can change your mind about a publication or even cancel your entire order.


Do I have to buy every product I put in the shopping cart?

No. If you decide to delete a product from your order simply change the quantity to 0 and click on the 'Update Totals' button to recalculate your order.


How do I place my final order?

When you have finished selecting publications click on the 'Continue to Checkout' button. You will be prompted to login if you haven't done so (you can also create an account at this stage if you don't have one). Check your delivery details and provide payment information on the order confirmation screen.

If you have navigated away from the Shopping Cart screen, you can return to it by clicking the 'View Cart' button in the navigation sidebar on the left of the screen.


Do you provide a receipt if I pay with my credit card?

Yes. A receipt for your purchase is included in the invoice you are emailed when placing your order.


I'm having shopping cart problems.

If you are experiencing problems with our shopping cart (such as adding publications to the shopping cart, but it still shows that it is empty), this may be because:

  1. Your browser is not set up to accept cookies. For more information about cookies see the question below and read our Privacy Statement.
  2. You may need to Refresh; or Reload; your browser to update your screen.

Why does Austroads use cookies?

To complete orders on our site Austroads uses a feature of your web browser called "cookies". A cookie is a small file, which contains a piece of text which identifies you on our web site. It is very common for online shopping sites to use cookies. The cookie, by itself, only contains a session number helping us keep track of you as you use our site, and helps us to build your shopping cart for you. It doesn't tell us who you are, or your e-mail address or anything else personal. No personal details are contained in the cookie, and they are not used to retrieve any personal information. At Austroads we assure you that we will never use the cookie to obtain any private or personal information. So for your shopping experience with us to be as quick and painless as possible, please make sure that your browser is set up to accept our cookies, and please, don't delete them.


How can I keep my publications up-to-date?

Subscribe to our RoadWatch publication alert service to receive email notifications of Guide updates and new publications by subject area. You can set this up when you establish an account and change it by accessing 'RoadWatch' on the left hand navigation after logging in.


Web Browser Compatibility?

This website is optimised for use on Internet Explorer (version 7 or later). It will also run on Firefox 3+ and Safari 3+.


Payment Options

What payment do we accept?

Our secure payment system accepts MasterCard and Visa. Your credit card information is kept safe through the use of our secure transaction system.

Our system will also accept electronic funds transfers. Purchase orders of $500 or more will also be accepted.


Delivery Options

Hardcopy publications

Hardcopy publication orders are delivered by regular mail and courier, depending on the weight of your order.


Shipping Information for Hardcopy Orders

Hardcopy orders are dispatched either the same day or the next business day after your order is received. Orders shipped within Australia use Australia Post for AUD$15.00 including GST per order.

International orders are shipped by airmail and a quote will be provided to you on a specific quote basis. GST may be exempt on shipping for international orders

This website is operated by CanPrint Communications on behalf of Austroads. If you have any questions, please use the feedback form or call us on 1300 889 873, between 8:00 am and 5:00 pm AEST. If you are outside Australia please call us on +61 2 6293 8381.

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